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Finding a Good IT Managed Services Provider

Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.

The following are considerations worth making as you make your final choice:

Experience

Your IT managed services provider works as your end-to-end solutions provider, so if they don’t have enough knowledge and experience, there will be inconsistencies between service expected and service provided. If you belong to an industry that has certain requirements, your IT-MSP should understand just how important those are to your business.

Qualified Staff

A reputable IT managed services provider will have adequate qualified staff not merely to maintain your present structure, but to keep you thinking forward as well. We all know that an outsourced IT solutions provider, like an IT-MSP, has to attend to more than one client simultaneously. With not enough people to manage your current IT needs, how are they supposed to help you grow in the future?

Payment

The three most used payment types are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.

>> Per Device

In this structure, the customer will be charged according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.

>> Per User

This is the the most preferred pricing model these days mainly due to its flexibility. All devices the user may own will be covered by the user cost itself. That is clearly very cost-effective.

Communication

Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.

Trust

Picking an IT-MSP must be viewed as getting into a partnership with the company or even actually hiring a person to be part of your internal team. The idea is to be able to give them your full trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.

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