Using a Panasonic PBX to Enhance Customer Support: Tips

You can utilize Panasonic telephone systems Dubai enterprises depend on to efficiently boost customer support. This is possible since, among other functions, a Panasonic PBX has features built to help enhance the quality of phone conversations between support agents and customers. Below are ways you can harness the power of PBX phone communications within your organization to leave your customers happy:

The Mobility Feature

One way to ensure great customer service is to make a provision for callers to reach company representatives including when the targeted employee has left the office. As long as a potential customer is making contact within office hours, you may take advantage of the mobility features of your IP-connected Panasonic PBX to allow staff to link to your office telephone communication infrastructure from any location with a speedy internet connection and a compatible mobile device. Users need not be at the office to utilize your office communication network since the phone has an internet connection.
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An Adquate Number of Customer Care Staff
The Beginner’s Guide to Telecommunications

When you’re a company handling plenty of customers each day, you may expect that many of them will be contacting your support team every day for help with specific issues. As such, it’s important to hire a sufficient number of support personnel to resolve daily inbound calls from esteemed customers.

Yet, you have to select a Panasonic PBX office phone system that can simultaneously support the number of users you have for your customer care desk every instance. Some of these systems are built for only five users, while others accommodate thousands of phone connections at the same time. This multi-user capability is vital to the objective of having a fair number of callers assisted by a human receptionist each day.

Quality Enhancement Coaching

If your PBX phone has coaching tools, you can utilize it to help personnel raise the quality of their telephone interactions with customers. Barge is an example of a tool that lets a supervisor overhear a conversation between an employee and customer on phone, without letting them know. Another effective tool is whisper, which allows a supervisor to not only listen in on a phone conversation, but also “whisper” information that an employee may then pass on to the caller, or provide advice on the best course of action on the basis of the specific customer’s demands.

Call recording may also prove important to your general customer service enhancement goals. While this is not ideal for on-the-call couching, you can always refer to recorded calls and identify areas that your staff can improve on for quality purposes.

While picking Panasonic telephone systems Dubai offers nowadays, be sure to consider functions that can help boost customer service.